RETURNS & EXCHANGES POLICY
Your satisfaction is our number one priority. We recognize that online shopping can be a challenge, with that said, we would be happy to provide exchanges and returns for apparel purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- All Special Occasion dresses are final sales, no returns.
- Returns and exchanges must be made 5 days after receipt of your item.
- All exchanges and returns must first receive a Return Authorization (RA) before processing.
Sales item(s) are non-exchangeable nor returnable!
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 5 days of date of receipt.
2. OTHER TERMS & CONDITIONS
2.1 All items that are returned and exchanged, can only be made once.
2.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
2.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
2.4 Critique’ takes great pride in selecting merchandise that meets with Critique’s standard, however, we can not offer any warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
2.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of
2.6 All decisions made by Critique’ Boutique are final